Scope
This document applies to Shipping Policy of Equissage a division of Niagara Healthcare NZ Limited (“we”) and sets out how we ship your goods.
Shipping and Delivery Policy
Equissage ships goods New Zealand wide, however at this time we do NOT accept international orders through our website, please contact us on 0800 642 427 to enquire about a special orders.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. If a delivery attempt has been made to an unoccupied address, then the order will be taken to nearest Australia Post store for collection. No further attempts will be made to deliver directly to the delivery address.
Delivery times are in business days, Monday to Friday excluding Public Holidays 9am-5pm.
Delivery times exclude Equissage order processing time. The delivery time estimates do not include Equissage handling time (e.g. to authorise an order and process it through the warehouse).
Delivery times are independent of the weight or dimensions of a parcel.
In rural and regional areas of New Zealand, delivery to final destinations may take longer than stated. If in doubt please contact us on 0800 642 427 and we will chase up for you.
Once order has been received depending on time of order it will be sent that day or first thing next morning.
Delivery prices are supplied within the shopping cart ordering process. Any questions relating to Pricing & Delivery of your items must be directed to [email protected] or 0800 642 427.
We deliver products New Zealand wide using NZ Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched within 2-3 business days and shipping times are estimated at between 3-7 business days depending on your location within New Zealand.
Scope
This document applies to Refund & Cancellation Policy of Equissage a division of Niagara Healthcare NZ Limited (“we”) and sets out how we treat cancellations, refunds and returns.
Refund Policy
Your satisfaction is important to us. Please choose carefully. Our goods come with warrantee. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do. Equissage must be notified by email [email protected] or phone 0800 642 427 within 7 days or receiving the goods if you determine the goods to faulty. All items that are used will not be eligible for refund, however exchange or credits may still occur.
Here are the principles of our service and device repair, exchange and refunds policy:
(a) Please choose carefully. We don’t refund or exchange for change of mind or wrong selections
(b) Please keep your receipt as proof of purchase. If we need to help you with an issue, please keep your receipt as proof of purchase. File it away somewhere safe in case you need it.
(c) If there’s a problem with your goods you may be entitled to an exchange, refund or repair if the product:
(i) is faulty or doesn’t do what it is supposed to;
(ii) is not of acceptable quality or fit for purpose;
(iv) has been wrongly described or is different from a sample or demonstration model that was shown to you;
or
(iv) does not comply with any express warranty provided by us.
(d) If there’s a problem with our services. You may be entitled to a refund if the service doesn’t fulfil a particular purpose or achieve a result that you originally told us you needed it for, and it was reasonable for you to rely on our judgement at the time.
(e) ) If you can’t return the goods because they are lost, destroyed or you got rid of them, we might not be able to help with a repair, exchange or refund. You should also be aware that the time period to let us know about a complaint may vary from product to product.
(g) Assessment of goods: Depending on the circumstances, we may need to send goods that are returned as faulty to a Service Centre or a third party for assessment and verification before we can decide on the best resolution. We’ll do our best to have this assessment completed in a reasonable amount of time.
(h) Warranties: In addition to your rights under the New Zealand Consumer Law, Equissage also provides its customers with a repair warranty on purchases.
If you want to talk to us about your device or service, you can call us on 0800 642 427 or via email – [email protected]
