Website Terms & Conditions

Use of this Site

Equissage ( ABN 17 002 385 211 )  maintain and operate this website for use by its customers (you).  By using this site, you accept and agree to these terms and conditions, and agree that your continued use of the site is subject to ongoing compliance with these terms and conditions.  Your consideration for entering into these terms and conditions is the provision of the use of the site by us and you acknowledge that such consideration is valuable consideration.

We may amend these terms and conditions from time to time by notifying you of the amendment.  Your continued use of the site following any such notice will be deemed to be acceptance of such amendments.

All effort will be made to ensure the accuracy of information contained within this site however the views of third party comments and statements are theirs entirely and must not be viewed as those of Equissage.

Personal information obtained from the user of this site will be done in accordance to Equissage’s Privacy. The Privacy Policy can be viewed here.

You must not assign your obligations and rights under these terms and conditions.

These terms and conditions, including any policies or documents referred to in these terms and conditions, are the entire agreement and understanding between you and us on everything connected with the subject matter of these terms and conditions and supersedes any prior agreement or understanding on anything connected with that subject matter.

We may terminate these terms and conditions and your access to the site at any time without notice.  In the event of termination you must immediately cease accessing and using the site.

We may send any notices under these terms and conditions by email at the email address provided by you. Notice is deemed to be received when the email leaves our computer system.

The laws of the State of Queensland govern these terms and conditions. The parties submit to the non-exclusive jurisdiction of the courts of the State of Queensland and of the Commonwealth of Australia.

Scope

This document applies to Shipping Policy of Equissage a division of Niagara Healthcare NZ Limited  (“we”) and sets out how we ship your goods.

Shipping and Delivery Policy

Equissage ships goods New Zealand wide, however at this time we do NOT accept international orders through our website, please contact us on 0800 642 427 to enquire about a special orders.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery. If a delivery attempt has been made to an unoccupied address, then the order will be taken to nearest Australia Post store for collection. No further attempts will be made to deliver directly to the delivery address.

Delivery times are in business days, Monday to Friday excluding Public Holidays 9am-5pm.

Delivery times exclude Equissage order processing time. The delivery time estimates do not include Equissage handling time (e.g. to authorise an order and process it through the warehouse).

Delivery times are independent of the weight or dimensions of a parcel.

In rural and regional areas of New Zealand, delivery to final destinations may take longer than stated. If in doubt please contact us on 0800 642 427 and we will chase up for you.

Once order has been received depending on time of order it will be sent that day or first thing next morning.

Delivery prices are supplied within the shopping cart ordering process.  Any questions relating to Pricing & Delivery of your items must be directed to info@equissage.co.nz or 0800 642 427.

We deliver products New Zealand wide using NZ Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2-3 business days and shipping times are estimated at between 3-7 business days depending on your location within New Zealand.

 

Scope

This document applies to Refund & Cancellation Policy of Equissage a division of Niagara Healthcare NZ Limited (“we”) and sets out how we treat cancellations, refunds and returns.

Refund Policy

Your satisfaction is important to us. Please choose carefully.  Our goods come with warrantee. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do. Equissage must be notified by email info@equissage.co.nz or phone 0800 642 427 within 7 days or receiving the goods if you determine the goods to faulty. All items that are used will not be eligible for refund, however exchange or credits may still occur.

Here are the principles of our service and device repair, exchange and refunds policy:

(a) Please choose carefully. We don’t refund or exchange for change of mind or wrong selections

(b) Please keep your receipt as proof of purchase. If we need to help you with an issue, please keep your receipt as proof of purchase. File it away somewhere safe in case you need it.

(c) If there’s a problem with your goods you may be entitled to an exchange, refund or repair if the product:

(i) is faulty or doesn’t do what it is supposed to;

(ii) is not of acceptable quality or fit for purpose;

(iv) has been wrongly described or is different from a sample or demonstration model that was shown to you;
or
(iv) does not comply with any express warranty provided by us.

(d) If there’s a problem with our services. You may be entitled to a refund if the service doesn’t fulfil a particular purpose or achieve a result that you originally told us you needed it for, and it was reasonable for you to rely on our judgement at the time.

(e) ) If you can’t return the goods because they are lost, destroyed or you got rid of them, we might not be able to help with a repair, exchange or refund. You should also be aware that the time period to let us know about a complaint may vary from product to product.

(g) Assessment of goods: Depending on the circumstances, we may need to send goods that are returned as faulty to a Service Centre or a third party for assessment and verification before we can decide on the best resolution. We’ll do our best to have this assessment completed in a reasonable amount of time.

(h)  Warranties: In addition to your rights under the New Zealand Consumer Law, Equissage also provides its customers with a repair warranty on purchases.

If you want to talk to us about your device or service, you can  call us on 0800 642 427 or via email – info@equissage.co.nz.