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Online Store FAQ's

We've compiled answers to some of the most common questions our customers have about our products and services.

The delivery time for your order depends on the specific products you’ve selected. For custom-made items such as rugs, feed bags, hay bags, and apparel, you can expect a wait time of up to five weeks, depending on supplier demand. Each product description includes detailed information about the individual waiting times, so be sure to check those for more precise estimates.

On the other hand, Equissage accessories and products supplied by Equissage Therapy Australia typically take up to two weeks to arrive. If your order includes both Equissage accessories and custom products, you might receive your items in two separate deliveries to ensure the quickest possible shipping times for each product type.

We strive to make your shopping experience as convenient as possible by offering multiple payment options. You can choose to pay via Bank Transfer/EFT, but please note that paying by bank transfer can delay shipping by 2-3 days. For faster processing, you can use a credit card at checkout. Additionally, we offer AfterPay, allowing you to split your purchase into 4 easy fortnightly payments!

We understand that sometimes things don't work out as planned. However, we are unable to offer refunds for change of mind on custom products. If the product doesn’t fit, has not been used, and is still in its original packaging, please email us to discuss an exchange. For more detailed information, please refer to our full returns policy.

Redeeming your Equissage Merchandise Voucher is a simple process. Each voucher comes with contact details for a consultant. You’ll need to get in touch with the consultant, inform them that you have won the voucher, and they will assist in arranging your unique code. To facilitate this, you will be required to provide your full name, mobile number, postcode, and email address.

Once your details have been verified, the consultant will email your voucher code to the email address you provided. When you receive your voucher code, you can use it at checkout by entering the code after you’ve added your desired items to your cart. Keep in mind that all Equissage Vouchers have a 12-month expiry from the date of issue, so be sure to use yours within that timeframe.

Equissage $100 or $250 Gift Vouchers are designed to offer more than just spending power; they provide a complimentary consultation and discounts on therapy equipment at the time of purchase. These vouchers cannot be exchanged for merchandise or cash.

To make the most of your gift voucher, you’ll need to arrange a complimentary consultation with the sales consultant listed on your voucher. This consultation will help you explore the benefits of Equissage therapy equipment and how it can best suit your needs.

You might wonder why our Equissage Therapy system isn't available for purchase online. There are several reasons for this. First, we take pride in offering a personalised experience, ensuring every customer gets the chance to feel our therapy and understand how it works before making a purchase decision. The Equissage Therapy system is modular, meaning there are various packages and options tailored to meet different needs and budgets.

It's crucial to see how your horse responds to the therapy before deciding if Equissage is right for you. This hands-on approach helps you make an informed choice. Additionally, every client receives personalised service from one of our therapy specialists, ensuring you get the maximum benefit from the therapy system. This level of care and customisation is why we do not offer the system for purchase online.

Shipping costs for orders placed on our website can vary based on your location and the specific products you've purchased. Some items, like our Series 12 batteries and heavier products, come with a shipping surcharge due to their weight. This ensures that these items are handled with the care they require during shipping.

Before completing your payment at checkout, the shipping cost will be calculated based on your delivery location, giving you a clear idea of the total cost. For more details, you can view our full shipping policy here: [link]. This way, you’ll know exactly what to expect before finalising your order.

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