This document applies to Shipping Policy of Equissage a division of C T Healthcare Pty Ltd (ABN: 17 002 385211) (“we”) and sets out how we ship your goods.
Shipping and Delivery Policy
Equissage ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 7 3386 7258 to enquire about a special orders.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. If a delivery attempt has been made to an unoccupied address, then the order will be taken to nearest Australia Post store for collection. No further attempts will be made to deliver directly to the delivery address.
Delivery times are in business days, Monday to Friday excluding Public Holidays 9am-5pm.
Delivery times exclude Equissage order processing time. The delivery time estimates do not include Equissage handling time (e.g. to authorise an order and process it through the warehouse).
Delivery times are independent of the weight or dimensions of a parcel.
In rural and regional areas of Australia, delivery to final destinations may take longer than stated. If in doubt please contact us on 1800 178 528 and we will chase up for you.
Once order has been received depending on time of order it will be sent that day or first thing next morning.
Delivery prices are supplied within the shopping cart ordering process. Any questions relating to Pricing & Delivery of your items must be directed to firstname.lastname@example.org or 1800 178 528.
We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.